top of page

Privacy Statement

Your Privacy

Thrive Transitions Pty Ltd respects your privacy. We are committed to protecting the personal and health information you share with us.

This page explains how we collect, use and protect your information — including how we use artificial intelligence (AI) tools in our work.

We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the NDIS Practice Standards.

 

What Information Do We Collect?

When you use our services, we may collect information such as:

  • Your name, contact details and date of birth

  • Your NDIS number and funding details

  • Health and medical information relevant to your care

  • Assessment results and therapy notes

  • Information from your support team (with your consent), such as your GP, support coordinator or family members

We only collect information that is necessary to provide you with safe, high-quality occupational therapy services.

 

How Do We Use Your Information?

We use your information to:

  • Provide occupational therapy services and supports

  • Write reports, assessments and therapy plans

  • Coordinate with your support team

  • Meet our legal and funding obligations (e.g. NDIS reporting)

  • Improve the quality of our services

We do not sell your information. We do not use your information for marketing or advertising purposes.

 

How We Use Artificial Intelligence (AI)

In Plain Language

We sometimes use computer programs that use artificial intelligence (AI) to help us with paperwork. These tools help our therapists write notes and reports more efficiently.

A qualified Occupational Therapist always checks and approves everything before it goes into your records. AI does not make decisions about your care.

 

What AI Tools Do We Use?

We may use AI tools to:

  • Transcribe (type up) what is discussed during therapy sessions, so our therapists can focus on you rather than taking notes by hand

  • Help draft clinical reports and assessments

  • Assist with administrative tasks like correspondence and scheduling

​

What AI Tools Do NOT Do

AI tools do not:

  • Make decisions about your therapy, diagnosis or support needs

  • Replace the judgement of your Occupational Therapist

  • Communicate with you, your family or your support team on our behalf

  • Share your information with anyone

​

How We Protect Your Information When Using AI

We take your privacy seriously. When using AI tools:

  • We only use AI tools that meet our strict privacy and security requirements

  • We assess where your data is stored, how it is protected, and whether it is retained by the AI provider

  • We prefer tools that store data in Australia wherever possible

  • We do not use AI tools that use your personal information to train their systems

  • Only the minimum information needed is entered into any AI tool

  • All AI-generated notes and reports are reviewed and approved by a qualified, registered Occupational Therapist before they become part of your records

​

Your Choices

You can opt out of AI-assisted documentation at any time. This will not affect your access to services or the quality of care you receive. We will simply use alternative methods to prepare your documentation.

You can also:

  • Ask us which AI tools we use and how they work

  • Ask us how your information is handled by those tools

  • Request that no AI tools be used in preparing your clinical records

To opt out or ask questions, simply speak with your therapist or contact us using the details below.

​

 

Consent

Before we use any AI tool that processes your personal or health information, we will ask for your consent. This happens as part of your intake and service agreement.

You can change your mind at any time — just let us know.

 

Website Information

When you visit our website, we may automatically collect limited technical information such as:

  • Your IP address

  • Browser type

  • Pages you visited

  • Date and time of your visit

We may use cookies or analytics tools to improve your experience on our website. This information does not generally identify you personally.

If you submit an enquiry through our website, the information you provide will only be used to respond to your enquiry.

 

How We Keep Your Information Safe

We protect your information using:

  • Secure, encrypted electronic systems

  • Password-protected devices and accounts

  • Access controls — only authorised staff can access your records

  • Regular reviews of our security practices

 

Your Rights

You have the right to:

  • Ask what personal information we hold about you

  • Request corrections to your information if it is inaccurate

  • Ask how AI tools are used in your care

  • Opt out of AI-assisted documentation

  • Make a complaint if you believe your privacy has been breached

 

How to Make a Privacy Complaint

If you have a concern about your privacy, please contact us. We take all complaints seriously and will respond promptly.

If you are not satisfied with our response, you can also contact:

 

Contact Us

Thrive Transitions Pty Ltd

Email: Thrivetransitions@outlook.com

Phone: 0466578672

Postal Address: 83 Burt Street, Aitkenvale QLD 4814

bottom of page